![]() if you're not willing to exchange, we also accept canceling the order and returning the full money to you. so our service contact about the replacements in time. The hair you purchased is part of our best-selling products, the inventory produced by the factory changes at any time, and the inventory on the website cannot be synchronized temporarily. ![]() Hi Consumer, We are so sorry for leaving you in this situation. Julia may every day hold happy hours for you. Any doubts, please send an email to or reach out to the online chat on our official website to seek help. Last but not least, a friendly reminder, that if you return the package, please inform the return waybill number in time, so that we can track the logistics in time and process the refund in time. But the tracking number you provided is the waybill we shipped the package to you, please provide the correct tracking number for the return.Sometimes responses are delayed because of the different time zones between China and your country, weekends, and holidays, but we ensure to reply within 24 hours. We didn't get any updates about the return until the 2rd, Sep (it was on the weekend in China). the return address was provided on 28th, August. We received your request to return an item on August 22nd, in accordance with our returns policy, it takes some time to confirm the item status before returning it. ![]() Hi Krystal Fox, we'd like to express our regret for the unpleasant experience.
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